1. Disposables and Pods

• Warranty: Disposables and pods do not come with any warranty or guarantee.
• Returns: No refunds or returns are accepted for these products.

2. E-Cigarettes (E-Cig Devices) and Vaporizers

• Warranty: E-cigarettes and vaporizers come with a manufacturer warranty only. Please save your receipt, box, and accessories to claim the warranty.
• Warranty Conditions: Physical damage to the device will affect the warranty.

3. Refunds and Returns

• Online Purchases: Items purchased online must be returned in their original packaging. If the seal or package is broken, no refund or return will be accepted.
• Incorrect Shipping Details: No refunds will be issued if incorrect shipping details are provided by the customer.
• Restocking Fee: A 20% restocking fee applies to returned products.
• Shipping Charges: Customers are responsible for both outbound and inbound shipping charges.
• Return Condition: The store must receive the item unopened for the refund process to begin. Refunds may take a couple of billing cycles to reflect on your statement.
• Trackable Shipping: We recommend using a trackable shipping method when returning products through mail.

4. Contact Us

For any questions or further assistance, please reach out to us via:

• Email: [email protected]
• Phone: +16044987008

Thank you for shopping at Artisan Smoke Shop.