Welcome to Artisan Smoke Shop! This Shipping Policy outlines how we handle shipping for orders placed through our website, artisansmokeshop.ca.

1. Order Processing

• Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Methods and Costs

• Shipping Options: We offer various shipping methods, including standard and expedited shipping. Shipping options and costs will be calculated at checkout based on your location and the size of your order.
• Shipping Rates: Shipping rates are calculated based on the weight of the items in your order and the delivery location. You will see the shipping costs at checkout before you complete your purchase.

3. Delivery Time

• Standard Shipping: Delivery times for standard shipping typically range from 3-7 business days, depending on your location.
• Expedited Shipping: Expedited shipping options are available for faster delivery. Delivery times for expedited shipping generally range from 1-3 business days.

4. Shipping Restrictions

• Locations: We currently ship to addresses within Canada. We do not ship to international locations at this time.
• Restricted Items: Certain items may have shipping restrictions due to legal regulations or carrier policies. If an item in your order is restricted, we will contact you to discuss alternatives or cancel the item from your order.

5. Order Tracking

• Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
• Tracking Issues: If you experience any issues with tracking or do not receive your tracking information, please contact us at [email protected].

6. Delivery Issues

• Lost or Damaged Shipments: If your order is lost or damaged during shipping, please contact us within 7 days of receiving your shipment. We will work with the carrier to resolve the issue and provide a replacement or refund as appropriate.
• Incorrect Address: Please ensure that your shipping address is accurate before completing your order. If you realize there is an error in your address, contact us as soon as possible. We are not responsible for orders delivered to incorrect addresses provided by customers.

7. Shipping Charges for Returns

• Return Shipping Costs: If you need to return an item, you are responsible for both outbound and inbound shipping charges. Please refer to our Return Policy for more information on returning items.

8. Contact Us

For any questions or concerns about shipping, please contact us:

• Email: [email protected]
• Phone: +1 (604) 694-1234
• In-Person: Visit our store locations at:
  • 2749 Main Street, Vancouver, BC
  • 2265 Kingsway, Vancouver, BC

Thank you for shopping with Artisan Smoke Shop!