Welcome to the Artisan Smoke Shop FAQ page, the #1 Vape Shop in British Columbia, Canada. Here, you’ll find answers to the most common questions we receive about our products, services, and policies. If you don’t find what you’re looking for, please don’t hesitate to contact us.

1. What products do you sell?

We offer a wide range of premium smoking products, including e-cigarettes, vapes, disposables, pods, and related accessories. You can also shop for vaporizer devices, e-liquids, and other smoking essentials.

2. How do I place an order?

To place an order, browse our online store, select your desired products, and add them to your cart. When ready, checkout, fill in your shipping details, and complete your payment. We accept various payment methods for your convenience.

3. How long will it take to receive my order?

Delivery times depend on your location and the shipping method selected during checkout. Typically, orders within Canada are delivered within 3-7 business days. We offer fast shipping options for quicker delivery. For more information on specific shipping rates, please check our shipping policy.

4. Do you ship internationally?

Currently, we only ship within Canada. We do not offer international shipping at this time.

5. What is your return policy?

Our return policy allows for returns on unopened products. We do not accept returns on disposables or pods due to their nature. For detailed information about returns and refunds, please refer to our Returns and Refunds section in the Terms of Service.

6. Are there any warranties on your products?

• Disposables and Pods: No warranty or guarantee applies to these products.
• E-cigarettes and Vaporizers: These products come with a manufacturer warranty. Please keep your receipt, packaging, and accessories to claim a warranty in case of any issues.

7. Do you offer free shipping?

We offer free shipping on orders over a specific amount, depending on your location. Please check our shipping policy for more details on eligibility and conditions for free shipping.

8. How do I contact customer service?

For assistance, you can reach out to us via:

• Email: artisansmokeshop@gmail.com
• Phone: +1 604-498-7008
• Address:  10252 City Pkwy #106, Surrey, BC, V3T 4C2

9. Is my payment information secure?

Yes, we take your privacy and security seriously. All payment information is encrypted using secure technology, ensuring your financial details are safe during checkout.

10. What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately at info@artisansmokeshop.ca with details and a photo of the damaged product. We will arrange a replacement or refund according to our return policy.

11. Do you offer warranties on all products?

We offer warranties on e-cigarettes and vaporizers but not on disposables and pods. Please refer to the product page or Terms of Service for specific warranty details.

12. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this number to track the status of your package through our carrier’s website.

13. What do I do if I have a problem with my order?

If there is any issue with your order, including missing or incorrect items, please contact our customer support team immediately. We will investigate and resolve any issues as quickly as possible.

14. Can I change or cancel my order after placing it?

We cannot make changes or cancellations once an order is processed and shipped. However, if you need to make any adjustments before your order is shipped, please contact us as soon as possible at artisansmokeshop@gmail.com

15. What should I do if my product is out of stock?

If the product you want is out of stock, please check back later, as we restock regularly. You can also sign up for notifications when the product is available again.

16. How do I subscribe to updates and promotions?

To stay updated on the latest products, discounts, and promotions, you can subscribe to our newsletter by entering your email address at the bottom of our homepage. Subscribers receive exclusive offers and updates about new arrivals.

We hope these answers help! If you need further assistance, feel free to contact us directly. Thank you for shopping with Artisan Smoke Shop, one of the Best Vape shops in British Columbia, Canada