Refund Policy
Returns and Warranty Policy
At Artisan Smoke Shop, we value your satisfaction and aim to provide clear guidelines for returns and warranties. Please review our policies below to understand the terms associated with specific products.
1. Disposables and Pods
- Warranty: Disposables and pods are not covered by any warranty or guarantee.
- Returns: Refunds or returns are not accepted for these products.
2. E-cigarettes (Devices) and Vaporizers
- Warranty Coverage: E-cigarettes and vaporizers are covered by the manufacturer’s warranty only. Please retain the original receipt, box, and accessories to claim the warranty.
- Warranty Conditions: Devices with physical damage are not eligible for warranty claims.
3. Refunds and Returns
Online Purchases
- Items must be returned in their original, unopened packaging. If the seal or packaging is broken, the return or refund will not be accepted.
Incorrect Shipping Details
- Refunds will not be provided if the customer supplies incorrect shipping information.
Restocking Fee
- A 20% restocking fee will apply to all returned products.
Shipping Charges
- Customers are responsible for all outbound and inbound shipping charges when returning products.
Return Conditions
- The store must receive the returned item unopened to initiate the refund process. Refunds may take several billing cycles to appear on your statement.
Trackable Shipping
- For returns by mail, we recommend using a trackable shipping method to ensure your package is delivered.
4. Contact Us
For questions or further assistance, please get in touch with us through:
📧 Email: artisansmokeshop@gmail.com
📞 Mobile No : +1 604-498-7008
📍Address : 10252 City Pkwy #106, Surrey, BC, V3T 4C2
