Fast and Reliable Shipping with Artisan Smoke Shop

At Artisan Smoke Shop, we ensure fast shipping and a seamless delivery experience for all orders placed through artisansmokeshop.ca. This Shipping Policy explains our commitment to timely delivery times, handling, and customer satisfaction.

1. Order Processing

• Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays are processed on the next business day to maintain our delivery guarantee.
• Order Confirmation: Once your order is processed, a confirmation email with tracking details will be sent to your registered email address.

2. Shipping Methods and Costs

• Shipping Options: Choose from standard or expedited shipping options to suit your needs. Shipping options and costs are displayed at checkout based on location and order size.
• Shipping Rates: Shipping costs are calculated based on the weight of your items and the delivery address. Final charges are transparently displayed before payment.

3. Delivery Times

• Fast Shipping – Standard Option: Orders are delivered within 3-7 business days, ensuring efficient service.
• Expedited Shipping: Select expedited options with delivery times ranging from 1-3 business days for quicker delivery.
• Delivery Guarantee: We strive to meet or exceed the estimated delivery times and provide dependable service for every order.

4. Shipping Restrictions

• Delivery Locations: We currently ship to addresses within Canada only. International shipping is not available at this time.
• Restricted Items: Certain products may be subject to shipping restrictions due to legal or carrier policies. If an item cannot be shipped, we will contact you to discuss alternatives or remove it from your order.

5. Order Tracking

• Tracking Information: You will receive a tracking number with your shipping confirmation email to monitor the status of your shipment.
• Tracking Assistance: For any issues with tracking or missing information, please contact us at info@artisansmokeshop.ca.

6. Delivery Issues

• Lost or Damaged Shipments: Notify us within 7 days of receiving your shipment if your order is lost or damaged. We will work with the carrier to provide a replacement or refund, ensuring your satisfaction.
• Incorrect Address: Double-check your shipping address before placing an order. If you find an error, contact us immediately. We are not responsible for deliveries made to incorrect addresses provided by customers.

7. Shipping Charges for Returns

• Return Shipping Costs: Customers are responsible for outbound and inbound shipping charges for returns. For detailed return policies, please refer to our Return Policy.

8. Contact Us

For any shipping-related questions or concerns, please reach out to us:

📧 Email: artisansmokeshop@gmail.com
📞 Phone: +1 604-498-7008
🏢 Store Locations: 10252 City Pkwy #106, Surrey, BC, V3T 4C2

Thank you for choosing Artisan Smoke Shop, where fast shipping, reliable delivery times, and a solid delivery guarantee are part of our commitment to exceptional service